Política de envío

1. General Information

At Lumora, we strive to process and ship all orders quickly and efficiently. This Shipping Policy outlines the terms that apply to the delivery of our products both domestically and internationally.

By placing an order in our store, you agree to the terms set forth in this policy.

2. Processing Time

Orders are generally processed within 1 to 3 business days (Monday through Friday, excluding holidays) after payment confirmation.

During periods of high demand, special promotions, or holidays, processing times may be extended. In such cases, we will notify you by email.

3. Shipping Methods and Delivery Times

We offer worldwide shipping. Estimated delivery times (once the order has been shipped) are as follows:

•  United States (domestic shipping): 3 – 7 business days

•  Canada and Mexico: 7 – 14 business days

•  Europe: 8 – 16 business days

•  Rest of the world: 10 – 25 business days

These timeframes are estimates only and are not guaranteed. They may be affected by external factors such as customs clearance, weather conditions, strikes, logistical congestion, or events beyond our control.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

•  Destination country

•  Package weight and dimensions

•  Selected shipping method

Shipping prices are clearly displayed before you complete your purchase. Unless otherwise stated, shipping costs do not include taxes, duties, or customs fees of the destination country.

5. Order Tracking

Once your order has been shipped, you will receive an email with the tracking number and a link to monitor the status of your shipment.

It is the customer’s responsibility to regularly check the tracking status.

6. Customs, Duties, and Taxes (International Shipments)

For orders shipped outside the United States:

•  The recipient is solely responsible for paying any import taxes, customs duties, VAT, GST, or other fees that the authorities of the destination country may impose.

•  Lumora is not responsible for these additional charges.

•  If the package is held by customs, the customer must deal directly with the customs authorities of their country.

•  If the customer refuses to pay the customs charges and the package is returned or destroyed, no refund will be issued for the product or the original shipping costs.

7. Shipping Address

It is the sole responsibility of the customer to provide a complete, accurate, and up-to-date shipping address at the time of placing the order.

We are not responsible for delays, losses, or returns caused by:

•  Incomplete or incorrect addresses

•  Incorrect phone numbers or email addresses

•  The recipient’s absence at the time of delivery

Any additional costs resulting from an incorrect address (re-shipping, storage, or return) will be borne by the customer.

8. Lost or Damaged Packages

•  If tracking shows that the package was delivered but the customer has not received it, the customer must first contact the carrier and their local post office.

•  In the event of visible damage to the package upon receipt, the customer should either refuse the delivery or document it with photographs and notify us within 48 hours of delivery.

•  We will investigate any claim of loss or damage and, if applicable, offer a resolution in accordance with our Returns and Refunds Policy.

9. Delays and Force Majeure

We shall not be liable for delays in delivery caused by circumstances beyond our reasonable control, including (but not limited to): natural disasters, pandemics, wars, strikes, carrier failures, customs congestion, or changes in government regulations.

10. Contact

For any questions related to the shipping of your order, you may contact us at:

Lumora

Email: chimuelafabars@gmail.com