Política de reembolso
Returns and Refunds Policy
This Returns and Refunds Policy sets out the terms and conditions under which customers may return the product purchased from our store. By placing an order, the customer agrees to the terms set forth herein.
1. Return Period
The customer has a period of thirty (30) calendar days from the date of receipt of the product to request a return.
2. Conditions for Acceptance of Returns
For a return to be accepted, the product must meet all of the following conditions:
• Be in perfect condition, with no signs of use, improper handling, or damage.
• Retain its complete and intact original packaging.
• Include all accessories, manuals, and items that originally accompanied the product.
• Be accompanied by the proof of purchase or order number.
Returns will not be accepted for products that have been used, damaged by the customer, or that show cracks, scratches, moisture damage, or any alteration attributable to improper use.
3. How to Request a Return
To initiate a return, the customer must send an email to chimuelafabars@gmail.com including:
• Order number
• Full name and shipping address
• Reason for the return
• Clear photographs of the product and packaging (mandatory in case of damage or defect claims)
Once the request has been received and evaluated, we will inform you whether the return has been authorized and provide the corresponding instructions, including a return shipping label when applicable.
It is strictly prohibited to ship any product without prior written authorization from us. Packages received without such authorization will be rejected or will not be refunded.
4. Return Shipping Costs
• If the return is due to our error, a defective product, or damage that occurred during transit, we will cover the return shipping costs.
• In all other cases (change of mind, buyer’s remorse, etc.), the customer shall bear the full cost of return shipping, as well as any customs or handling fees that may arise.
5. Defective or Damaged Products
The customer is required to inspect the order upon receipt.
If the product has manufacturing defects or has been damaged during transit, the customer must notify us within a maximum of 48 hours from receipt, attaching clear photographs of the product, the packaging, and the damage.
If no notification is received within this period, the product will be deemed to have been received in good condition.
6. Right of Withdrawal (European Union)
If the customer resides in a European Union country, they may exercise the right of withdrawal within fourteen (14) calendar days from the date of receipt of the product, without the need to provide any reason, provided that the product meets the conditions set out in Section 2 of this policy.
7. Refunds
Once the product has been received and verified as compliant with the conditions of this policy:
• We will inform you of the result of the inspection.
• If the return is accepted, the refund will be issued to the original payment method used for the purchase within a maximum of ten (10) business days.
• Any additional processing times by banks or payment platforms are beyond our control.
If more than fifteen (15) business days have passed since the refund was approved and it has not yet been reflected, the customer may contact us at the email address indicated above.
8. International Shipments, Customs, and Taxes
In the case of returns from outside the country of origin of the shipment, the customer shall be responsible for all customs duties, tariffs, taxes, and related fees that may arise, unless the return is due to an error attributable to us or to a product defect.
9. Limitation of Liability
We shall not be liable for any damage caused by improper use of the product, incorrect installation, exposure to moisture, impacts, falls, or any handling that does not comply with the product’s instructions for use.